Privacy Policy

Welcome to the Privacy Policy of Uganda Wonders Ltd. ("we," "us," or "our"). At Uganda Wonders, located at Plot 42, Nakasero Road, Kampala, Uganda, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (ugandawonders.com), mobile applications, and other services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our Services. The types of information we collect include:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, passport details (if required for travel arrangements), and payment information. We collect this information when you register for an account, book a tour, subscribe to our newsletter, or contact us directly.
• Usage Data: We collect information about how you use our Services, including your browsing history, search queries, the pages you visit, the time and date of your visits, the links you click, and your IP address. This data helps us understand user behavior and improve our website and services.
• Device Information: We collect information about the device you use to access our Services, including the device type, operating system, browser type, unique device identifiers, and mobile network information. This information helps us optimize our Services for different devices and operating systems.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You can control the use of cookies through your browser settings. For more information, please see our Cookies Policy.
• Location Data: With your consent, we may collect precise location data from your device to provide location-based services, such as recommending nearby attractions or providing directions to your destination.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide the Services you request, such as booking tours, processing payments, and delivering customer support. We also use your information to improve our Services, personalize your experience, and develop new features.
• Communicating with You: We use your information to communicate with you about your bookings, answer your inquiries, and send you important updates and notifications. With your consent, we may also send you promotional emails about our latest offers and events.
• Personalization: We use your data to personalize your experience on our website. This includes showing you relevant content, recommending destinations based on your past interests, and customizing your search results.
• Marketing: With your explicit consent, we may use your contact information to send you newsletters, promotional offers, and information about upcoming events. You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.
• Analytics: We use your data to conduct data analysis, monitor usage trends, and measure the effectiveness of our marketing campaigns. This helps us understand how users interact with our website and improve our Services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who assist us in providing our Services, such as payment processors, travel agencies, hotels, transportation providers, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners, such as hotels, tour operators, and airlines, to provide you with the Services you request. These partners are required to comply with applicable privacy laws and protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
• With Your Consent: We may share your information with third parties with your consent.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain the information that is necessary for the purposes described in this Privacy Policy.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact our Data Protection Officer at dpo@ugandawonders.com or by mail at: Uganda Wonders Ltd., Data Protection Officer, Plot 42, Nakasero Road, Kampala, Uganda. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Uganda Wonders Ltd.
Plot 42, Nakasero Road
Kampala, Uganda
Email: privacy@ugandawonders.com
Phone: +256 974 819178 (Kampala, Uganda)

This Privacy Policy is effective as of October 26, 2023.